OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

392 ratings and 192 comments received in the last 90 days.

05 November 2024

Professional, knowledgable and attentive staff who understood my needs and sorted out a wonderfiul deal.

04 November 2024

My car arrived very quickly, it was all sorted very quickly, it was clean, there were no issues, Simon made sure I could understand the basics of the car before leaving.

04 November 2024

Apart from the nationwide problem with the finance freeze all went smoothly and we were kept up to date via phone calls and emails

03 November 2024

Swift delivery, documents all electronicly sent to me ahead of my delivery which made for a stress free hand over day.

02 November 2024

Jack Mills was very helpful and informative and assisted me in getting the right vehicle at the right price. He kept me informed throughout the process and even contacted me after the purchase to check there were no issues.

01 November 2024

quick, and easy

29 October 2024

We had a slight misunderstanding when we first entered but after receiving a phone call to go back to,the showroom we havent looked back, Bobby Ahmed was so pleasant and helpful . We were shown the car we liked. There wasnt any pressure to buy .

28 October 2024

Communication and service from Sophia throughout the sales cycle was fantastic! No question was too difficult and responses were quick and polite.

25 October 2024

Ian Elwiss at Borehamwood BMW was brilliant, unlike the BMW staff in Blackpool and Preston. The sales staff there were very very poor. Borehamwood BMW restored my faith in you

23 October 2024

Went extremely smo

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13 November 2024

Really good service received from the team and the advisor Raj Patel was very friendly leaderships and clear. They even gave my car a complimentary clean inside and outside.

13 November 2024

Overall satisfactory service, staff I dealt with was professional, which I liked. unfortunately previously staff have been rude or unhelpful.

13 November 2024

Very good

13 November 2024

Really good experience!

12 November 2024

It took 8 days and a great deal of effort on my part to get a courtesy car. Why it took two weeks to get the parts to complete this job I don't know.

12 November 2024

I guess the work was done on the car but I never received the reassurance it was all done as it I took the car with service light on the dash

12 November 2024

Very helpful

12 November 2024

Almost perfect. There was some confusion about the hire car. Also communication timeline was a little slow.

12 November 2024

Everyone was vey approachable, courteous and professional.

12 November 2024

The service and MOT went fine, but after that, I haven't got the documents of MOT certificate or service certificate. I thought they are in my car, but found out not when I got home. I contacted the shop, they said they will email, but never

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