About Your Local BMW Retailer | Group 1 Borehamwood

0208 951 2600

Our Kentish Town Aftersales Centre has now closed. Customers can now book a service, repair or MOT at Borehamwood. Click here for more information.

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

238 ratings and 127 comments received in the last 90 days.

29 July 2025

My part exchange was smooth and quick

18 July 2025

Amazing experience

13 July 2025

Bought through a broker so can't comment but the telephone and e mail service were great

10 July 2025

As above plus kept informed during the wait for the new car. Sorted out the tracking /immobiliser issue quickly and without hassle

10 July 2025

Great customer service and professionalism

09 July 2025

The car was well prepared, and the handover experience was thorough and enjoyable. I was very happy with the whole process of purchasing the car from ordering to collection.

08 July 2025

Didn't go to centre, all done over phone and online

05 July 2025

I was given all the relevant information, and any questions I had were answered in detail.

04 July 2025

As mentioned above, the sales manager was extremely helpful and cooperative.

26 June 2025

Mark Price and the rest of the staff were courteous and professional

See all reviews

24 June 2025

Good communication and service.

24 June 2025

See above

21 June 2025

Up until car collection was great. However the 5 day drive away insurance was not arranged, was not possible to arrange as was a Saturday, and cover elsewhere not possible as the number plate was not recognised. Complete downer. Not a problem before

20 June 2025

Very pleased with how Jack Mills dealt with the sale. Great service.

18 June 2025

Leigh made the whole process very clear and easy to follow

16 June 2025

Dealt with quickly and efficiently

06 June 2025

Great communication and updates, very customer centric

06 June 2025

enjoying new ix2 so far

04 June 2025

Stop making me feel very welcome

30 May 2025

Good communications throughout

21 August 2025

Smooth, efficient, and friendly service

21 August 2025

Excellent customer service. A problem with our car was rectified quickly to a much greater standard than expected. All work carried out appears to be of a high standard.

21 August 2025

I felt very welcomed

20 August 2025

Same again

19 August 2025

Very helpful staff.

18 August 2025

See answer 1 above

18 August 2025

Very efficiency, no attemp to sell add-obs, car nicely cleaned

17 August 2025

Very happy

16 August 2025

Friendly atmosphere, was approached or acknowledged by everyone member of staff i encountered.

14 August 2025

As above

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14 August 2025

Quick and efficient

14 August 2025

The service was done in time and I was able to pick up my car the same day.

13 August 2025

All went as expected

13 August 2025

No complaints. Everything went smoothly

13 August 2025

My car was inspected and returned within the same day

12 August 2025

Omar was the most helpful service agent by far that I've ever had with BMW. Previous service experiences I have had with BMW have always been bad.

12 August 2025

Great communication

11 August 2025

Because your work is not hard to conduct themselves in a professional manner

11 August 2025

Very clean car

11 August 2025

The service advisor was very good & efficient and returned my couple of calls promptly on any queries I had. The experience I had this time was much better to the one I had l, when I last took the car to Group1 Borehamwood.

11 August 2025

The MOT and service were carried out effectively and on time. The results were explained fully to me.

10 August 2025

Kept informed in a timely manner

07 August 2025

When the services is good you just have to say it.

07 August 2025

Very good

07 August 2025

Toni the service booker has looked after me for long time

06 August 2025

The service representative is nice guy but keeps telling me the problem is resolved when it has not been as the very next day I can hear the noise again

06 August 2025

The bmw staff are so lovely and smiley

05 August 2025

Will always come back to borehamwood based on last visit

05 August 2025

Easy and fuss free

05 August 2025

The service was excellent all the way through.

04 August 2025

the work carried out was to our satisfaction.

04 August 2025

Service by staff

04 August 2025

All work carried out has requested although took longer than expected

02 August 2025

I would like to express my sincere gratitude for the exceptional service provided on both of my BMWs today. A special thank you to your Senior Service Advisor, Omer, who was brilliant throughout the entire process.

02 August 2025

The problem with my vehicle was resolved on the same day whilst I waited.

02 August 2025

Jennifer was very attentive and knowledgeable. She guided me through my experience from point of entry to point of exit in a highly professional manner.

02 August 2025

Good speaking

02 August 2025

Kept up to date and informed

01 August 2025

An ACE 3.0 front windscreen camera was installed but set up with my Android phone was not completed and the staff could not fix it while I was present, so I have a dash camera that does not function. I find this very irritating.

30 July 2025

As above, smooth process from start to finish.. Nothing was too much trouble

29 July 2025

Great customer service

29 July 2025

As above the experience was a pleasurable one. Any questions I had were answered and they made me feel at ease.

29 July 2025

Kept well informed by the client manager I was allocated

29 July 2025

Good service

29 July 2025

Very good experience

27 July 2025

Service & mot done well in time with a high standard Friendly service Clean waiting area with excellent coffee

26 July 2025

All the work carried out was to my satisfaction.

26 July 2025

As above.

23 July 2025

The individuals I dealt with were very helpful. Unfortunately some of the equipment was out of order so the aircon gas could not be changed.

22 July 2025

I was happy with everything apart from members of staff using and occupying the men's customer toilets

22 July 2025

Work done appears to be satisfactory, although the cost was pretty high. Being disabled, I need a car to move around, so was quite pleased that there as an interest free payment plan that I could tap in to.

21 July 2025

Toni was very good - very polite and personable. Contact was efficient and as stated service was carried out efficiently.

21 July 2025

Good checking services provided

21 July 2025

Great customer service

20 July 2025

Work carried out was good , some issues with booking and not completing work requested

19 July 2025

I was well looked after by Raj with great communication throughout the whole experience. I managed to get everything repaired and completed in a timely fashion and even managed to secure a loan car at short notice which was greatly appreciated!

17 July 2025

Service carried out in a timely fashion with clear information throughout

17 July 2025

the speed, communication and quality of service was great Nora Osmani was great help and very good service advisor

17 July 2025

Good reception didn't wait long to see service manager who was curteous and polite. Pick up as arranged.

16 July 2025

Work was carried out satisfactorily and Nora answered and explained all questions.

15 July 2025

Work completed on time, in/out and done. Video of health check on car was great and reassuring

15 July 2025

Again, thank you Piotr for the excellent service.

15 July 2025

Service very good but check in slow

14 July 2025

See above

13 July 2025

Excellent service and explanation.

09 July 2025

Melissa was great, helped me a lot!

08 July 2025

Quick and efficient

08 July 2025

Because, the service was done and my car was clean as well

07 July 2025

On went smoothly. not much waiting.

07 July 2025

Piotr is very helpful and caring

06 July 2025

Very good

05 July 2025

The service technicians are excellent and always give an accurate assessment of any additional competitively priced work that needs to be undertaken and the recommended timeframe.

04 July 2025

Besides none of the issues I raised being solved, I was asked not to smoke (I don't) or to have pets in the car (I have none) in the courtesy car whilst my car was worked on. It had been smoked in, and hadn't been cleaned. My hands stunk of smoke.

01 July 2025

My wife took her car own and didn't stop saying how good the service was

01 July 2025

Not very satisfied because customer service people attitude not very professional and pleasant.

25 June 2025

All was very good but my car is now losing. Coolant water on the engine which was not a problem I had before the visit. On saying that I have contacted Group 1 Service Omar who has asked me to bring the car back for inspection

24 June 2025

I have been using this service from last 3 years and it's been excellent service and been very transparent communication.

23 June 2025

perfect service

22 June 2025

Nora (front office) was particularly helpful. She not only ensured that things went smoothly on the paperwork side but also helped by setting up remote access and tracking on my mobile phone. She also explained some useful features in the car set-up.

22 June 2025

I dropped my car off at 8.01am using self-service. I heard nothing all day. When I arrived to pick my car up I was told that they had 'run out of time'. This is gross incompetence and completely unacceptable service.

21 June 2025

Very satisfied especially as the staff gave me a loan car when my car was taking longer than expected and I had a commitment.

20 June 2025

as explained above completely dissatisfied. the brand name of BMW spells quality which i did not find this time in the service which i received.

19 June 2025

always been a BMW customer

19 June 2025

excellent service from start to finish

17 June 2025

Very satisfying

17 June 2025

As above. All staff very helpful.

17 June 2025

The was upto BMW standard

17 June 2025

Great job done on the car

17 June 2025

Completely satisfied

16 June 2025

Good comms nice staff and vehicle returned in clean condition.

16 June 2025

I had a major service done at Group1 Borehamwood. The team were accommodative about my request for an MOT on the vehicle which I had not booked along with my service. The service was carried out on time and my vehicle was delivered to me on time.

16 June 2025

All done perfectly

16 June 2025

Polite and respectful but job was still carried out badly

15 June 2025

No courtesy car and customer has to arrange his own transport.

13 June 2025

Everything went smoothly

12 June 2025

I should have been told in advance that the service centre was in a different place

11 June 2025

See above.

10 June 2025

Speedy action without any delay

09 June 2025

Great service

08 June 2025

Expensive

07 June 2025

Somewhat satisfied. The service was fine but having took a previous car to the same place, having not received an overview etc, I feel I am left in the dark. I also had an issue and had to return.

05 June 2025

straight forward

04 June 2025

See above

03 June 2025

See above

03 June 2025

Very satisfied

02 June 2025

Happy with the job

02 June 2025

Service Advisor Omer Vecih and the reception provided me an excellent service.

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