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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
387 ratings and 192 comments received in the last 90 days.
10 May 2025
Fantastic service, straightforward process an excellent customer experience
10 May 2025
Sales team constantly kept me in the loop as to the progress of the new vehicle. They made the process as straightforward and as easy as possible. Regularly updating me regarding potential dates for the arrival of the vehicle.
04 May 2025
All issues raised during the purchase were resolved very quickly
03 May 2025
All went very smoothly
01 May 2025
Smooth handover
01 May 2025
Wholly accommodating every step of the way of my purchase.
28 April 2025
All worked well and hassle-free. Dealership worked hard to find the right car for me from across the UK.
27 April 2025
Great job by Ian. Very efficient, friendly.
25 April 2025
The whole process was seamless and stress free. I was advised at all times of the progress of my car by Jack Mills. At no point did I have to think to contact him- he always kept me in the picture
23 April 2025
Made me feel understood and not pressured
22 April 2025
Sophia was an absolutely joy to deal with. Very friendly, helpful, and professional.
21 April 2025
The overall process was smooth and relatively quick. Customer questions were dealt with quickly by the saleman who was always available either by email or telephone. He listened to my requirements and produced the right spec and financial result.
16 April 2025
All aspects of the purchase were dealt with professionally.
13 April 2025
Ian Elwiss and his team at Group 1 BMW Borehamwood were excellent right through the whole process, full communication was maintained at all times (I was a distance customer) all arrangements made were either bang on time or beat expectations.
07 April 2025
Very good customer relations.
03 April 2025
Ian was brilliant
03 April 2025
Very satisfied. Smoothly done.
03 April 2025
The people at the BMW center are very responsive and very professional. Once minor feedback, when buying car from showroom please attach the ribbon to car, just to improve the experience
02 April 2025
First class
02 April 2025
Extremely satisfied with the whole experience.
02 April 2025
With mr Alex 10/10
02 April 2025
i was extremely happy with my experience with BMW when purchasing my new vehicle,Jodie my sales associate was always happy to help,and was open to all questions regarding the car.
02 April 2025
Quick and efficient sales service
01 April 2025
Helping us answering all the questions we had. Also took delivery of the car on time.
31 March 2025
I was very happy with Sophia Kailou who handled my purchase
31 March 2025
I am completely satisfied with my experience at Borehamwood bmw Sophia ensured I was happy & comfortable to purchase my dream car and was with me every step of the way until my car got delivered I am over the moon right now :)
31 March 2025
Quick to sort out previous problem and were very good to sort out my new car
30 March 2025
We were very satisfied. From our first call, Sophia ensured she found the right car and deal for us. Even at the handover, she ensured our boys were looked after & made our eldest son's day. Thank you for the great service. Maurice was great as well
30 March 2025
I was extremely pleased with the service I received from Ian Elwiss at BMW Borehamwood. His communications were excellent throughout, and he offered helpful advice without any 'hard-sell'. Handover was the most thorough I've experienced.
27 March 2025
Always kept informed
26 March 2025
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25 March 2025
Very good service Mark Price was excellent
25 March 2025
Great service form Jack and the team
22 March 2025
Everything went according to plan everyone very helpful
20 March 2025
Ian Elwiss is a super guy. He made us feel completely relaxed and seemed to spend a very long time with us explaining the features on the day we collected the car.
19 March 2025
Ian Elwiss at BMW Borehamwood was my point of contact and was a pleasure to deal with. My car delivery was a driven delivery to my home in Merseydide and Brian the delivery driver was very professional on the handover.
19 March 2025
I am extremely satisfied with my experience at the BMW. The entire process was smooth, and Simon went above and beyond to ensure everything was handled efficiently and professionally. I couldn't have asked for a better experience!
18 March 2025
Special mention to the sales exec I dealt with, Jack Mills and the sales manager Paul Griffin. These guys are professionals, took the time to understand me, my needs and how the product will meet them. The communication and handover was fantastic.
18 March 2025
Friendly staff who answered all my questions
15 March 2025
Sophia was amazing, super helpful, friendly and knowledgeable. Made the whole experience so smooth and enjoyable.
14 March 2025
Ian Elwiss was excellent. Good communication along the way. Genuine and straightforward to deal with.
13 March 2025
Excellent service from Jodie Russell
11 March 2025
Day went without a problem.
09 March 2025
I had the pleasure of working with Sophia I couldn't be happier with my experience! From the moment I stepped into the dealership she was incredibly knowledgeable, professional and attentive. Thank you Sophia, I am over the moon with my car!
07 March 2025
The process from start to finish was excellent, was kept informed throughout the whole process from ordering the vehicle till the delivery of it.
06 March 2025
I have used this dealership for 30 years and they are always really helpful and friendly.
05 March 2025
When I went to pick up the car it was ready at the time arranged and again I was treated with respect and all the controls of the car where demonstrated without any pressure.
05 March 2025
Very satisfied with the customer service provided.
05 March 2025
VERY PROFFESIONAL AND KNOWLEGEABLE
27 February 2025
All personnel at the garage were very friendly and helpful. The salesman took the time to explain features and technology on the car...this was much appreciated as I was purchasing my first EV
26 February 2025
It was a seamless process from enquiring about the car options to delivery and collection of the car!
24 February 2025
There were no problems and all was satisfactory
18 May 2025
They fallowed the matter and had a good service and also washed and cleaned the car without charging
18 May 2025
Customer service good. The car was serviced well
17 May 2025
Good service but expensive
17 May 2025
I did not pay for a service, Driver air bag replacement was free.
15 May 2025
Staff are always friendly and attentive
12 May 2025
Overall quick and effective.
12 May 2025
All work carried out and on time
11 May 2025
Price for service was very reasonable, and they went out of of their way to do a good job
09 May 2025
Removal of courtesy cars is not a positive for cuatomers
08 May 2025
I was treated with respect.
07 May 2025
I noted there were 2 scratches on the driver's door after the service on 2May25. I made a complain to the staff and was told they need to review the CCTV and give me a reply on 6May25. As of 12:30 7May25 I still have no update from the dealer.
07 May 2025
It was all sorted out quickly and finance payments too in instalments
06 May 2025
Needed to have two tyres changed. Warning lights appeared as soon as I drove off. Had to return twice to get tyre pressures adjusted. Apparently this was difficult because they had no digital tyre machine.
05 May 2025
As mentioned above the experience when I brought in the car was horrific
03 May 2025
The service was efficient, professional, and the staff were helpful throughout the process.
29 April 2025
Although car wash wasn't great considering the vehicle has protection x
28 April 2025
All serviced and clean
26 April 2025
Group 1 Borehamwood (Raj Patel) kept me constantly updated with the facts.
25 April 2025
As above - personal service from Kerry was excellent
25 April 2025
Faultless, no complaints and no room for improvement.
23 April 2025
The time taken to fix my problem was quick and it came out with a full valet, which is very much appreciate
23 April 2025
The car had developed a fault and it was put right on the day . The car was returned to me having had a full valet. Great service
23 April 2025
Got all my requirements solved, my car returned to me timely as expected.
23 April 2025
Good working
23 April 2025
Excellent service
18 April 2025
These messages are annoying
18 April 2025
Raj was great and explaining procedure and had a very pleasant manner about him. I felt at home and well taken care of.
16 April 2025
Reliable service
15 April 2025
Everything went smoothly and the service was excellent, although I'm still waiting on my vehicle health check report which has not arrived yet, even though I was told it would arrive soon. Other than that, I have no complaints.
15 April 2025
They are simply brilliant. They take excellent care of my car. Provided very clear inspection report. Timescales were spot on
14 April 2025
Car ready quickly I left my keys accidentally there which were picked up
13 April 2025
Great service. Wonderful people.
13 April 2025
Nothing seemed to much and very happy with the work undertaken
10 April 2025
Great customer service very impressed
10 April 2025
Disgusting. Rubbish. I don't blame the service advisor. It's the technician. Cowboy touched my car
10 April 2025
Friendly, always willing to help.
09 April 2025
From the moment I arrived, I felt looked after. Piotr Kwiatkowski was managing my booking and also helped me with some other queries I had about the car. I was also kept updated on progress regularly.
09 April 2025
Great customer service and communication from booking in my car to collection
08 April 2025
Originally booked a 90 minute service and was then informed by phone call that it would take 2.5 hrs so had to make other arrangements for somebody to drop me off/pick up.
08 April 2025
Great customer service
08 April 2025
Work completed in a timely manner No fuss
06 April 2025
Matt who dealt with me was not able to help at all
06 April 2025
Apart from connecting with me it's good
06 April 2025
Easy to do business with. Updated on progress during the day. And car was cleaned as well!
06 April 2025
Getting informed regarding the process of the repair while sitting in a Relaxing waiting area. Car health check up free of charge and in addition cleaning the car inside out after the repair.
05 April 2025
Poor experience first time round but very well corrected (5 stars) for follow-up appointment.
03 April 2025
He was very professional and explained everything clearly
02 April 2025
Have used this BMW service centre for over 5 years. Service and honesty appear at the forefront and up to now have no reason to look elsewhere for servicing.
02 April 2025
Piotr Kwiatkowski was very helpful
02 April 2025
Smooth service, friendly and helpful advisor
01 April 2025
A comment made on collection (after payment) for a job that cost £450+ just for a £30 hose replacement. Could any other hoses have been replaced at the same time given the labour charge was so high. Food for thought perhaps. survey won't accept 4*!!
01 April 2025
The team was quick enough to get the job done.
31 March 2025
As mentioned everything was handled quickly, not hanging around
31 March 2025
See above
31 March 2025
Recall job done easily
31 March 2025
Flawless service
30 March 2025
Excellent customer service. I was sent reminders and received phone calls prior to the appointment.
30 March 2025
Overall happy with service
30 March 2025
I don't like the prices :)
29 March 2025
The car was dropped off at the garage at 8am for a service and not. Took a long time for the agent to book the car in and sort courtesy car. Didn't hear anything by 5pm, at that point I called to ask for an update. Agent should have called to update
28 March 2025
What was due was completed.
27 March 2025
See aboveemailed and got booking Very accommodating
27 March 2025
Everything went smoothly. They cleaned my car outside and inside. However, falsely reassured that the tyre pressures have been checked okay. In fact, they were not okay and I emailed Matej and sadly so far have not had any response.
26 March 2025
Piotri was excellent.
25 March 2025
The service work was carried out thoroughly and on time.
25 March 2025
Did not get booking confirmation. Hand back of car was poor. Service assistant told me the car was ready, asked me to settle the bill and said mechanic would return keys in 10 mins. After 30 mins chased and discovered keys left unattended on desk.
25 March 2025
All vey smooth
24 March 2025
Achieved what was required for the visit.
24 March 2025
Great client service, super polite and easy to deal with.
24 March 2025
Informed when are where and everything was good
24 March 2025
I've been before and wasn't happy. This time I believe the service department manager was replaced as the service was amazing from the girls at the front desk to Pioter and the mechanic that send me the video. Far better than last time.
23 March 2025
Pietr was very informative and communicative throughout the process. Very polite gentlemen.
23 March 2025
Poor booking in time , lack of available hire car , parts not available , limited open hours , damage to body work
23 March 2025
Raj was welcoming and very professional. I didn't feel like he was rushing and he took his time to ensure there was no other work required on my car. Car was ready to collect by midday which was a bonus. Thanks Raj.
22 March 2025
Friendly
22 March 2025
Excellent service but valet didn't do the boot of my 5 series touring
21 March 2025
Very friendly.
20 March 2025
All round positive experience.
20 March 2025
Completely satisfied with the experience
19 March 2025
I couldn't be more satisfied It's not often that you come across someone who goes above & beyond
19 March 2025
Kerry very friendly and helpful.
19 March 2025
Everything went to plan. Very efficient. Cleaned car well.
18 March 2025
Kept informed through day and given extra help with regards to changing the rear wiper.
18 March 2025
Very helpful
18 March 2025
Great service
18 March 2025
All staffs are nice, extremely professional and customer oriented.
17 March 2025
customer service was great from the car driver to Tony who looked after me
16 March 2025
Quick, courteous & polite
16 March 2025
This is my service with the garage. Need time to appreciate the work done. Hoping that nothing goes wrong.
16 March 2025
I had the pleasure of working with Piotr I couldn't be happier with my experience! They are always really helpful and friendly. Very satisfied with the customer service provided.
15 March 2025
Faultless service from Piotr
15 March 2025
Good service and friendly team
15 March 2025
Excellent friendly service
15 March 2025
They inform you of everything going on when they have your vehicle
15 March 2025
The service technician was very friendly, helpful and professional. A great service.
14 March 2025
Friendly staff all round. Comfy environment and a brilliant service
13 March 2025
Great service
11 March 2025
Great Service
10 March 2025
I liked the experience from beginning to end, the reminder of my appointment, clarity about what's happening with my car (short video), the car was repaired within 2 days (as I was expecting) and I received some advice on further car maintenance.
10 March 2025
The over all experience is always great here friendly colleagues and great after service follow up
10 March 2025
Listened and answered all my questions with care and professionalism
10 March 2025
Staff are always lovely and if I need a courtesy car I can book one or I can work from the reception area and wait for my car
10 March 2025
We were kept informed all along the way .. vert efficient .. great account manager
10 March 2025
Happy with the overall MOT, however my unplugged dashcam failed to work at first once I had plugged it back in, having to manually reset the memory card and redo some of the settings.
09 March 2025
See above
09 March 2025
Everything went smoothly
08 March 2025
Raj was fantastic
08 March 2025
You don't feel any sales pressure and the staff are friendly and honest
08 March 2025
Omar kept me informed at all times , taking my calls and responding in a timely manner
07 March 2025
Raj was communicative and kept checking in on me, for which I was grateful, but the job took a lot longer than expected.
07 March 2025
Excellent , prompt and customer friendly service
07 March 2025
The service center kept me well informed
06 March 2025
All work done satisfactorily
06 March 2025
Everything done as promised
05 March 2025
Group1 - Omer - explained what was to happen a quickly sort my issue
05 March 2025
On time and excellent service
04 March 2025
very good and knowledgeable service advisor. everything very well explained and done on time
04 March 2025
Very clear and quick to diagnose the issue.
03 March 2025
Great service, no drama!
03 March 2025
Would of been 5 star if I hadn't had to return
03 March 2025
Very happy with Piotr Kwiatkowski, who was very kind and thoughtful. I was in an out very quickly which is helpful when you are working.
02 March 2025
Very happy with your service
02 March 2025
as above
01 March 2025
Same reasons as above
28 February 2025
The girls on reception were very friendly and Toni in the service department was great to deal with. Toni kept me updated when my bmw was in your workshop
27 February 2025
I've said what I had to say I forgot to mention Jonathan Very helpful indeed
25 February 2025
Staff went above and beyond to ensure my car was fixed
25 February 2025
I wrote down that I wanted my tyre pressures raised to 3 & 2.6. Not done
25 February 2025
Raj was exceptional with his service, going out of his way to find a more cost effective solution. In turn he's earned my trust.
24 February 2025
Repair done, both Sales and Parts were extremely helpful in setting up the repair at short notice
24 February 2025
The technicians always do a good job on my 18 years old 7 Series
24 February 2025
A very good experience
24 February 2025
Friendly & helpful
24 February 2025
Had a great overall experience. No issues. Friendly team.
24 February 2025
very satisfied services received
24 February 2025
The person who dealt with me was very good, friendly and good at explaining.
23 February 2025
Excellent as Raj assisted me with some other tyre issues which I had
23 February 2025
Having to pay twice what i was quoted & service warning message was not reset .
23 February 2025
Hardly any waiting around, easy check in, courtesy car was ready
13 May 2025
Very straight forward to deal with - good communication through the buying and delivery process.