OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
213 ratings and 113 comments received in the last 90 days.
08 July 2025
Didn't go to centre, all done over phone and online
05 July 2025
I was given all the relevant information, and any questions I had were answered in detail.
04 July 2025
As mentioned above, the sales manager was extremely helpful and cooperative.
26 June 2025
Mark Price and the rest of the staff were courteous and professional
24 June 2025
Good communication and service.
24 June 2025
See above
21 June 2025
Up until car collection was great. However the 5 day drive away insurance was not arranged, was not possible to arrange as was a Saturday, and cover elsewhere not possible as the number plate was not recognised. Complete downer. Not a problem before
20 June 2025
Very pleased with how Jack Mills dealt with the sale. Great service.
18 June 2025
Leigh made the whole process very clear and easy to follow
09 July 2025
Melissa was great, helped me a lot!
08 July 2025
Because, the service was done and my car was clean as well
08 July 2025
Quick and efficient
07 July 2025
Piotr is very helpful and caring
07 July 2025
On went smoothly. not much waiting.
06 July 2025
Very good
05 July 2025
The service technicians are excellent and always give an accurate assessment of any additional competitively priced work that needs to be undertaken and the recommended timeframe.
04 July 2025
Besides none of the issues I raised being solved, I was asked not to smoke (I don't) or to have pets in the car (I have none) in the courtesy car whilst my car was worked on. It had been smoked in, and hadn't been cleaned. My hands stunk of smoke.
01 July 2025
My wife took her car own and didn't stop saying how good the service was
01 July 2025
Not very satisfied because customer service people attitude not very professional and pleasant.
09 July 2025
The car was well prepared, and the handover experience was thorough and enjoyable. I was very happy with the whole process of purchasing the car from ordering to collection.